There is an information about Unified Communications Manager (UCM), CTI route points (ICM 1110, IP IVR 1360), and CTI port (1351).Ĭaution: For production systems it is recommended to write the outputs on txt file instead of doing the display to screen to avoid performance issues. In the example two agent phones are registered (IN_SERVICE) and respective agents are logged in. This command helps to confirm if specific instrument is in or out of service. Jli command provides information of all monitoring instruments in the Jtapi GW. Jrever command provides the version of JRE. Jtapiver command is used to check JTAPI version. C:\icm\lab1\PG1A\logfiles> procmon lab1 pg1a jgw1ġ4:32:40 Trace: EMT Creating Mutex Global\IMTConnect_DisconnectLock This section provides the list of basic ProcMon process-specific commands for use with processes such as:Ĭonnect to JGW process via procmon utility. You can run ProcMon utility from a Telnet session or a DOS command prompt. The information in this document is based on UCCE version 11.x. Prerequisites RequirementsĬisco recommends that you have knowledge of UCCE Peripheral gateway.
This document describes how to troubleshoot commands for Cisco Unified Intelligent Contact Management (ICM) product through Process Monitor Console (ProcMon) against JTAPI Gateway (JGW), Peripheral Interface Manager (PIM), and Computer Telephony Integration Server (CTISVR) processes.
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